Careers

Digital Account Manager

Job Specification

Who the Huck?

If you don’t already know, we’re Huckleberry, the hotel marketing experts. We put hotels on the map, crafting digital strategies that don’t just maximise ROI, but tell stories and inspire bookings. Based in Edinburgh and working across the globe, we’re always on the lookout for our next member of the team.

A bit more about the role

We are seeking a Digital Account Manager with a passion for the hospitality industry and a knack for digital strategy. As a vital link between our clients and our agency, you will manage our top-tier hotel accounts, ensuring their digital marketing needs are impeccably met and expectations exceeded through innovative campaigns.

Where you’ll be based

Edinburgh, but you’ll have the ability to work between our office and home.

Key Responsibilities

  • Develop and maintain strong, long-lasting relationships with our clients.

  • Understand the individual needs and expectations of each client, providing strategic guidance and personalised service.

  • Coordinate with our creative and digital teams to deliver digital marketing campaigns that align with the client's brand values and objectives.

  • Monitor and report on the performance of digital marketing campaigns and pivot strategies as needed for optimal results.

  • Stay abreast of digital trends in the hospitality industry, applying insights to enhance campaign effectiveness and client satisfaction.

  • Day-to-day contact via emails and calls with regular meetings

  • Prepare and present reports monthly with detailed analysis

  • Analyse the effectiveness of digital campaigns and be able to present this to clients

  • Attend sales pitches when required

  • Working with clients to translate business goals into marketing objectives

  • Keeping up to date with the latest industry news and attending conferences and events when required

Requirements

  • University degree or college qualification in Business, Marketing, Communications, Hospitality Management, or a related field is preferred.

  • A minimum of 3 years' experience in digital marketing, preferably within the hospitality sector.

  • Proven track record of managing digital accounts and campaigns with measurable success.

  • Proficiency in Google Analytics (GA4), Google Looker Studio 

  • Excellent communication and interpersonal skills, with the ability to foster strong client relationships.

  • Strong understanding of digital marketing tools and platforms relevant to the hospitality industry.

  • Ability to work collaboratively in a team environment and navigate cross-functional dynamics.

  • Exceptional organisational skills and attention to detail.

  • Understanding of digital marketing and how key channels work together (PPC, SEO, social media, content, etc.)

  • Experience of working in an agency environment preferred

  • Full UK driver's license essential 

What We Offer

  • The opportunity to work with prestigious hospitality brands

  • A creative and supportive team environment that fosters professional growth

  • Subsidised personal training gym membership at Gym on the Square

  • Life assurance

  • Medicash scheme

  • Cycle-to-work scheme

  • End-of-year bonus

  • 3-month sabbatical after four years of service

  • Work-from-anywhere for two weeks per year

  • Enhanced parental leave 

  • A half day on the last Friday of every month

  • Study or volunteer leave

  • 30 days off a year with an extra holiday on your birthday 

  • Regular dinners, drinks and team-building activities

  • Opportunity to travel across the UK

  • Flexible working hours with a hybrid model between office and home

Remuneration

  • Salary between £26k and £35k depending on experience.

How to Apply

Submit your resume, cover letter, and any industry experience to jobs@huck.agency. Please reference “Digital Account Manager Position” in your application.